Acme Logistics
Mid-market 3PL ($340M revenue, ~600 employees). One of our three design partners; renewal up in July 2026. Renewal is at risk — see 2026-04-18-acme-qbr — and contingent on order-routing-v2 GA + customer-authored rules.
Threads
- 2026-04-18-acme-qbr
- 2026-04-02-cs-handoff-acme
- order-routing-v2 (their #1 ask)
- rules-engine-customer-ui (their #2 ask)
Watch
- Procurement is comparing us to workato for routing-only deployments.
- Their COO has weekly status meetings with kai-mendez; expects a roadmap update in May.
- They've offered to be a public reference if we land routing v2 + UI by July.
Contacts
- COO (primary contact) — handle with care; very pricing-sensitive
- VP Eng — protocol-level questions, talks directly with devon-kim
- AE (ours): kai-mendez
Backlinks · 13
↪competitive/workato…tch - Showing up in the meridian-parts POC. - acme-logistics mentioned them as the routing-only alternative — see [[meet…↪decisions/deprecate-router-v1…on purpose. ## Consequences - All three design partners (acme-logistics, northwind-supply, [[customers/stellar-freigh…↪decisions/single-region-eu…and significant operational surface area. Customers split: acme-logistics is US-east; stellar-freight is EU; [[customer…↪meetings/2026-04-02-cs-handoff-acmeHandoff conversation for acme-logistics — moving from sales-led account management into a more form…↪meetings/2026-04-18-acme-qbrQuarterly business review with acme-logistics. Their COO + VP Eng on their side. ## Top-line - Renewal c…↪meetings/2026-04-22-q2-planning…freeze. - rules-engine-customer-ui beta with acme-logistics + stellar-freight in Q2; GA in Q3. - Default…↪people/kai-mendezAccount executive on the acme-logistics account; also covers two of the at-risk renewals this quart…↪people/nora-bell…of Customer Success. Owns post-sale relationships including acme-logistics (renewal at risk) and northwind-supply. ## T…↪projects/billing-migration…26-04-22-q2-planning]]. - Acme is a custom-pricing account (acme-logistics) — Tom is handling them directly. ## Stakeholders - Eng: s…↪projects/order-routing-v2…while exposing the rules engine surface to customers like acme-logistics who want to author their own routing rules. ## Goals (this…↪projects/rules-engine-customer-ui…the routing-side wiring - GTM: design-partner feedback from acme-logistics ## Open questions - Rule versioning UX — diff view or audi…↪strategy/2026-okrs…oss retention; ≥110% net. - **KR2.2**: All design partners (acme-logistics, northwind-supply, [[customers/stellar-freigh…↪strategy/rules-engine-narrative…ead with rules engine, not the platform. - Design partners (acme-logistics etc.) become public references in 2026. - See [[strategy/20…