CS handoff — Acme
Handoff conversation for acme-logistics — moving from sales-led account management into a more formal CS cadence.
Decisions
- nora-bell is the primary post-sale contact effective 2026-04-15.
- kai-mendez stays in the loop on the renewal motion.
- Maya joins the monthly CS sync as the product representative.
Action items
- @nora — establish monthly CS sync (first one in May)
- @kai — handoff doc for the Acme COO relationship
Notes
- Acme has been confused by who to email; we agreed CS owns inbox routing now.
- Touched briefly on the renewal risk; full discussion deferred to 2026-04-18-acme-qbr.
Backlinks · 3
↪customers/acme-logistics…red rules. ## Threads - 2026-04-18-acme-qbr - 2026-04-02-cs-handoff-acme - order-routing-v2 (their #1 ask) - [[projects…↪people/kai-mendez…acme-logistics]] (AE) - 2026-04-18-acme-qbr - 2026-04-02-cs-handoff-acme ## Notes - First call when something Acme-related lands. W…↪people/nora-bell…stomers/acme-logistics]] - northwind-supply - 2026-04-02-cs-handoff-acme ## Notes - Strongly advocates "earn the renewal" — i.e. do…