Nora Bell
Head of Customer Success. Owns post-sale relationships including acme-logistics (renewal at risk) and northwind-supply.
Threads
Notes
- Strongly advocates "earn the renewal" — i.e. don't let CS become an extension of sales.
- Sends a weekly customer-pulse summary to PM. Worth reading on Mondays.
- Currently building out a formal QBR template — Maya is helping with the rules-engine section.
Backlinks · 4
↪meetings/2026-04-02-cs-handoff-acme…t management into a more formal CS cadence. ## Decisions - nora-bell is the primary post-sale contact effective 2026-04-15.…↪projects/audit-log-v2…ith order-routing-v2 — same data plane) - GTM: nora-bell handles the customer-facing rollout ## Notes - Built atop…↪projects/billing-migration…hared with platform pod (priya-sharma EM) - GTM: nora-bell for CS comms - Owner: tom-hayashi↪projects/order-routing-v2…anna-rao - GTM: kai-mendez (Acme AE), nora-bell (CS handoff) ## Open questions > How aggressive should the…