Acme QBR

meetings·updated 7mo ago·2026-04-18#customer#renewal#at-risk

Quarterly business review with acme-logistics. Their COO + VP Eng on their side.

Top-line

Renewal contingent on order-routing-v2 GA + customer-authored rules in rules-engine-customer-ui by July 2026.
Pricing pushback: COO flagged the proposed 12% Q2 increase. Punted to a separate working session.
They want to be a public reference if we land both projects.

Decisions

We commit to a routing v2 beta cohort that includes Acme by 2026-05-25.
We do not commit to per-rule pricing visibility in v1 of the rules-engine UI; revisit Q3.

Action items

@kai — send pricing-objection writeup to marco-li — due 2026-04-22
@maya — share roadmap snapshot with Acme COO before next QBR (2026-07) — due 2026-07-01
@nora — set up monthly CS sync with Acme VP Eng — due 2026-05-01

Notes

VP Eng asked deep questions about use-protobuf-internal — they've been burned by gRPC mismatches in the past. Comfortable with our internal/edge split.
They're evaluating workato for a routing-only deployment; not seriously, but the threat is real.

Backlinks · 7

↪competitive/workato…tics]] mentioned them as the routing-only alternative — see 2026-04-18-acme-qbr.↪competitive/zapier…ould expand into rules-engine territory. - Showed up in the 2026-04-18-acme-qbr discussion as a "we considered them" — Acme dismissed for p…↪customers/acme-logistics…ners; renewal up in July 2026. Renewal is **at risk** — see 2026-04-18-acme-qbr — and contingent on order-routing-v2 GA + cust…↪meetings/2026-04-02-cs-handoff-acme…ed briefly on the renewal risk; full discussion deferred to 2026-04-18-acme-qbr.↪meetings/2026-04-08-design-review-rules-engine…was strong. Maya is going to soften the Acme expectation in 2026-04-18-acme-qbr follow-up. - Anna suggested keeping the audit panel out of…↪people/kai-mendez…ify Plus. ## Threads - acme-logistics (AE) - 2026-04-18-acme-qbr - 2026-04-02-cs-handoff-acme ## Notes - First…↪projects/order-routing-v2…e May. - Acme renewal is conditional on routing v2 GA — see 2026-04-18-acme-qbr. - Self-hosted edge for northwind-supply is o…